Organizations can no longer afford to relegate the post-sales service and support to a secondary supply chain activity. ModusLink helps clients manage the complete range of post-sale customer needs from its contact centers in North America, Europe and Asia. We don’t compete with traditional technical support providers, but rather, focus on management of product and transaction-related activities. Using a variety of direct contact and customer self-help models, we support customer needs in a timely, efficient and economical manner.

Our post sales support activities are frequently used in warranty management, product recall support or post-sales product activation and are designed to help companies improve customer satisfaction throughout the complete product lifecycle.