Many companies misunderstand the impact that Web commerce will have on their manufacturing, warehousing, inventory and distribution planning. ModusLink extends the value of your end-to-end supply chain by seamlessly integrating the complete range of e-Business activities, from e-commerce webstore design and hosting to a full suite of sales, marketing, customer service, call support, financial management and fulfillment services. The result is an integrated, multi-channel supply chain that drives customer acquisition and retention, while increasing online revenue.

Our suite of e-Business Solutions is a complete set of tools – everything necessary to sales-enable your supply chain for global online business-to-business or business-to-consumer commerce and communication. ModusLink provides clients with a highly-scalable e-Business platform that facilitates our clients’ ability to manage any number of direct to user supply chain activities from product ordering, upgrades, recalls to purely informational. We manage the complete process, in multiple languages, from our solution centers in more than 13 countries.

In addition to Fulfillment, ModusLink e-Business Solution includes such capabilities as:

Customer Relationship Management:

• Order Desk and Sales Service Support
• Returns, Recalls, Upgrades Management
• Multi-Lingual/Multi-Form Contact Support Handling
• In- and Outbound Campaign Management
• Marketing Distribution Services (MDS)
• IVR Solutions and Speech Recognition
• Subscription Management

e-Commerce Management:

• On-line Order Management and Support
• Web Store Development and Hosting
• • Shopping Baskets
  • WebStore Solutions
  • Catalogue and Accessories Maintenance
• Multi-Lingual Site Design
• Customer Integration
• • Messaging, Reporting, Data Warehouse
• ESD Offering

Financial Management

• Online Payment Processing
• • Multiple Currencies
  • Multiple Payment Methods: Credit Card, Direct Debit, Wire, Check
  • Online Fraud Screening and Risk Management
• A/R and A/P management
• • Invoicing (hardcopy/softcopy)
  • Credit and Collections
  • Reporting (Revenue/Cash, VAT/TAX, ledger)
• TAX/VAT Compliance Management and Handling
• Regulatory Compliance