Our end user fulfillment solutions are designed to address an end user’s need to stay in touch and informed throughout the fulfillment process. We provide proactive fulfillment and delivery notifications and robust on-line self help and support functions to minimize the cost of “where is my order” queries. Working in concert with our logistics management solutions, we can also provide our clients, and their customers, with proactive notifications of carrier and other delays in delivery. Additionally, our multilingual agent contact support capabilities help improve global responsiveness and drive greater customer satisfaction and loyalty.

Our core Direct to End User services are complemented by our Suite of Solutions offered within the  ModusLink Global Solutions’ e-Business line, which help clients manage extended supply chain activities, such as e-commerce web store development and hosting, and a complete set of online customer support, sales, marketing, financial management, returns and recalls management solutions.